I’m sure they won’t miss my lost business, but I won’t miss their bottom tier service. They have a lot of work to do, and judging by the doors from the board walk being broken so long, they have no intention of fixing their problems. Now, $15 is nothing, but it’s enough to show me their customer service level and how I will never play one more dime at their casino, nor will I stay there. I never did get to see the service person as it became a choice to miss my dinner reservation, or get my $15 back. While waiting for the “service” person to show up, I found 2 other people waiting for service due to malfunctioning machines. When I clicked OK, the error went away, but so did my $15, without being able to play any games, so I hit the “service” button. I tried some slot machines right next to Hells Kitchen, and the first machine I tried took $15 from me and had a screen glitch. I like the play the slots and I understand there is a certain percentage of win/lose when you play, but as far as slots go, the percentage of losses is much higher here than any other casino I have been in. I’m not sure if they don’t know or done care, but it brings the class level down in m my eyes. Upon entering from the boardwalk, the doors slam shut, this was an issue when we last visited late last year. I only came through to gamble while waiting for my restaurant reservations.
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